Remote User Support

Many companies now have employees that work from home or are based in different geographic areas from the home office.
This means that the IT Department needs to be able to remotely troubleshoot and repair computers.  

NEX21 has been using a remote support service since 2007.  The remote support service allows us to resolve complex PC issues much more quickly and efficiently for our field based staff.  

Instead of the old way of trying to walk field personnel though troubleshooting steps over the phone, we can join them on a remote support session and view their laptop just as if we were working directly with the machine. This saves time and frustration for both the IT department and field personnel.  We are usually able to resolve issues in a few hours, saving days of shipping time and lost productivity for the field staff. 

To learn more, contact us at  IT@NEX21.com  or  NEX21 Partners.

We are proud members of the Birmingham Business Alliance, Hoover Area Chamber of Commerce, Vestavia Hills Chamber of Commerce, the Greater Shelby County Chamber of Commerce, and The Better Business Bureau.