Searching for the Perfect Fit for the Available Position ~ 101

When in the market to hire a new parts replacer, or technician, for your company, remember and realize the difference in the two. A parts replacer can replace a part on the equipment, but he does not really know why, only that it was not working. A technician knows that a part needs to be replaced and can explain why. He replaces a part, knows how it works, therefore can test to make sure it is indeed repaired.

Another consideration is whether to make the position hourly or flat rate. Be upfront when interviewing, the position is hourly. If all the equipment is repaired, and there is “nothing to do”, jobs will be assigned such as washing windows, sweeping, straightening the waiting room or tool racks, cleaning the garage, etc. A willing candidate will embrace the idea of staying busy and earning their income.

Do not hire with the promise of promotions, unless you are absolutely sure this will occur. It is likely that a technician is just that, a great technician. Different skills are needed to be a shop manager. If you see later down the road a technician has the qualities that are meant for management, approach him at that time, and not before. If a technician is successful, keeping him happy with pay raises, awards, recognition, a title change, and other incentives will be a win/win for you and for him. He will be happier than if you move him to another position he does not enjoy or are not as good at. Then, you have lost your great technician and manager as well.

A good goal is to keep people in jobs they enjoy, and let them know you appreciate them, whether by new uniforms or business cards. Making the right decision when interviewing and hiring new employees saves time and much money locating and training… again and again. Morale is the key once you have found that reliable, knowledgeable technician.