Field Service Management, Part One of an IT Series

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NEX21 Partners, LLC has several years experience working through challenges to overcome when working with Field Service personnel.

There are many businesses that have personnel that work out of a vehicle.  Some examples of companies, that use personnel this way, are generator service companies, heating and air conditioning companies and home repair services.

One of the biggest challenges is choosing a computing device that will be portable enough for the Field Service personnel to effectively do their job functions, while also being rugged enough to withstand the constant movement and environmental changes.

You must decide if the costs of a fully ruggedized device will provide a good return on investment for your particular personnel, or if a semi-rugged or non-ruggedized device will provide the needed level of service.  Your company needs to judge whether or not you want to keep backup devices on hand for cases of equipment failure.Your company also needs to be able to remotely troubleshoot system problems on these mobile devices.

We will be adding additional blogs on this and related topics of our IT series. Please stay tuned!

Please feel free to contact us at NEX21 Partners, LLC, and let us help you identify your needs.

We are proud members of the Birmingham Business Alliance, Hoover Area Chamber of Commerce, Vestavia Hills Chamber of Commerce, the Greater Shelby County Chamber of Commerce, and The Better Business Bureau.

Remote User Support

Many companies now have employees that work from home or are based in different geographic areas from the home office.
This means that the IT Department needs to be able to remotely troubleshoot and repair computers.  

NEX21 has been using a remote support service since 2007.  The remote support service allows us to resolve complex PC issues much more quickly and efficiently for our field based staff.  

Instead of the old way of trying to walk field personnel though troubleshooting steps over the phone, we can join them on a remote support session and view their laptop just as if we were working directly with the machine. This saves time and frustration for both the IT department and field personnel.  We are usually able to resolve issues in a few hours, saving days of shipping time and lost productivity for the field staff. 

To learn more, contact us at  IT@NEX21.com  or  NEX21 Partners.

We are proud members of the Birmingham Business Alliance, Hoover Area Chamber of Commerce, Vestavia Hills Chamber of Commerce, the Greater Shelby County Chamber of Commerce, and The Better Business Bureau.