Remote User Support

Many companies now have employees that work from home or are based in different geographic areas from the home office.
This means that the IT Department needs to be able to remotely troubleshoot and repair computers.  

NEX21 has been using a remote support service since 2007.  The remote support service allows us to resolve complex PC issues much more quickly and efficiently for our field based staff.  

Instead of the old way of trying to walk field personnel though troubleshooting steps over the phone, we can join them on a remote support session and view their laptop just as if we were working directly with the machine. This saves time and frustration for both the IT department and field personnel.  We are usually able to resolve issues in a few hours, saving days of shipping time and lost productivity for the field staff. 

To learn more, contact us at  IT@NEX21.com  or  NEX21 Partners.

We are proud members of the Birmingham Business Alliance, Hoover Area Chamber of Commerce, Vestavia Hills Chamber of Commerce, the Greater Shelby County Chamber of Commerce, and The Better Business Bureau.

My To Do List

 

I have been told that, in order to become a successful blogger, you must have an engaging subject…so, how about this?

I’m done with my “to do” list…..

Last week I read an article written by Kimberly Medlock, creator of the Smarter Productivity Tips Series (www.kimberlymedlock.com).  In that article, I happened on Tip #23, “letting go of your to do items”, where she asks a series of questions with three points in mind:

• Does doing this directly contribute to my main goals/objectives?
• Is this on my list because I am a control-freak or perfectionist?
• Am I doing this just to “out-do” or impress someone else?

This had me thinking, what are the consequences of having too many “to do’s” in your life?
Would anyone actually notice if you deleted items or passed them off to others to complete?  Would your mental health improve if you put them on the back burner? I think at some point we need to decide whether these things should stay or go.  We’re so overwhelmed with busy work, that the art of building meaningful relationships has become lost.  This article makes a good point “have a goal”. Look at your to do list and take something off. The world won’t end!

Content used with permission.

Lynn Tolbert, Director

Human Resources